Frequently Asked Questions
Everything you need to know about your facial fitness journey.
How soon can I expect to see results from the tools?
While many users notice an immediate 'lift' and improved glow after one session, consistent use 3-4 times a week will yield significant long-term improvements in muscle tone and skin texture.
What is your return policy for skincare and tools?
We offer a 30-day return policy for most unopened products. For hygiene reasons, used skincare topicals and certain facial tools cannot be returned once the seal is broken.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are the skincare formulations vegan and cruelty-free?
Absolutely. All FACEGYM products are 100% cruelty-free, and the vast majority of our range is vegan-friendly, using high-performance clinical ingredients without animal derivatives.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can also track your status directly through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.